* * * STAY HOME SALE * * *

Sale ends Wednesday, January 27th at midnight EST

25% OFF Orders over $149 - Code: HOME25

30% OFF Orders over $449 - Code: HOME30

(Clearance/Sale Items are not included)

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CANADA'S WIG SHOP WITH A CARING TOUCH!

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NOTE - Shipping Times have been Delayed / Some Warehouses are working with reduced Hours/Staff throughout USA and Canada

EXPECT DELAYS

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LADIES CHECK THE CLEARANCE SECTION - NEW WIGS ADDED DAILY - UP TO 50% OFF

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***SEE THE COVID-19 UPDATE BELOW***

Return Policy

Your satisfaction with your order is Love My Hair's goal. We do realize that there are times when exchanges need to be made in relation to colour selection, size and/or style, as shopping online can be challenging. When you receive your wig, it’s very important to handle it carefully until you are sure it will work for you. Please do not remove the tags until you are 100% happy with the style and colour. If you are not happy with the product for any reason please contact us immediately, within 5 days of receipt. You have 14 days from the date you received the product to have it returned to Love My Hair.

When returning your item, you may choose these options:

  1. Exchange - You will be responsible for shipping charges; OR
  2. Store Credit- Your credit can be used for future order/s.

NOTE: We do not provide REFUNDS  

***Promotions / Clearance Items / Sales CANNOT be used for the exchange items.

Not all products are eligible for return (Revised October 15/20):

Products Eligible for Return 
Wigs, Hair Additions (Toppers) in original factory condition, that were not purchased in a Sale, Clearance, or Promotion and  MUST be: 

  • Unworn, no brushing and scent free (no perfume, tobacco smoke, food odors)
  • Unaltered (NO change in Factory Parting)
  • Tags attached (NOT Removed and Reattached)
  • In its original box, wrapping, net, etc. 
  • Original invoice to accompany the return

Please Note:  We take internal quality controls very seriously at Love My Hair and inspect every wig that is returned.  A credit/exchange will not be issued if any of the above is observed.

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Products NOT Eligible for Return 

  • Extensions, Ponys, Buns, Bangs (due to the nature of the product)
  • Clearance / Discontinued Items (FINAL SALE)
  • Sales and Discounts - Sale Codes | BOGO | Automatic Sale Codes (FINAL SALE)  Full Priced Items are eligible for Exchange/Credit.
  • Care and Accessory Products, Liquids, Stands, etc. 
  • Hairdo Brand Wigs/Pieces
  • Costume Wigs / Fantasy Colour Wigs (FINAL SALE) 

You are responsible for all shipping charges when returning product.  You will also be responsible for shipping charges on the new exchanged piece/wig.  Thank you for your understanding of Love My Hair's Exchange Policy regarding wigs and toppers.  Please be assured that we will try to assist you to ensure you are satisfied with your new wig/topper.  Restocking charges will apply.

NOTE: Only 1 exchanges will be permitted per order.

Promotions and Discounts do not apply to the exchange items.  

CANCELLATION POLICY:

If you have a change of heart and decide to cancel your order before it is shipped and after the wig/piece has been ordered, you will incur a $65.00 transaction fee.  If we have already shipped then the order will be treated as a return.

RETURNS: 
You are responsible for all shipping charges when returning product.  You will also be responsible for shipping charges on the new exchanged piece/wig.  Thank you for your understanding of Love My Hair's Exchange Policy regarding wigs and toppers.  Please be assured that we will try to assist you to ensure you are satisfied with your wig/topper.  Restocking charges will apply. To make a return, please contact us by email or telephone for return authorization, repackage your item(s) as received from the manufacturer and mail within 14 days to:

LOVE MY HAIR 
1075 Bravar Drive 
Manotick, ON K4M 1G3

POLICY CHANGES:  Lovemyhair.ca reserves the right at our discretion to make change to these policies.  Please check this page periodically for changes.